Shipping policy

Shipping Policy

Last Updated: October 24, 2026

At ZONBA, we aim to deliver your orders safely and efficiently. Please review our shipping policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, sales, or other high-demand periods.

2. Shipping Time

Estimated delivery times vary depending on the destination, product availability, shipping method, and customs processing.

Your estimated delivery timeframe, where available, will be displayed at checkout or communicated to you after your order is placed. Delivery estimates are not guaranteed, and unexpected delays may occur.

3. Shipping Fees

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms stated in the relevant promotion.

4. Order Tracking

If tracking is available for your shipment, we will provide tracking details by email once your order has been dispatched. Please allow some time for tracking information to become active.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

Customs inspections may also affect delivery times.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error, please contact us as soon as possible at zonbaofficial@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delayed, Lost, or Damaged Orders

If your order is delayed, appears to be lost, or arrives damaged, please contact us at zonbaofficial@gmail.com with your order number and relevant details.

We will review the issue and assist you in accordance with our policies and applicable law.

8. Contact Us

For shipping-related questions, please contact:

ZONBA
Email: zonbaofficial@gmail.com