Terms of service
TERMS OF SERVICE
Last Updated: October 24, 2026
1. Overview
Welcome to ZONBA. These Terms of Service govern your access to and use of our website, online store, and related services.
Throughout these Terms, the words "we," "us," and "our" refer to ZONBA. We offer a range of products through our online store to provide customers with a convenient shopping experience.
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.
By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies. If you do not agree, please do not use our website.
2. Eligibility and Website Use
By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.
You agree to provide accurate and complete information when placing an order or contacting us.
You must not use our website for any unlawful purpose, attempt to interfere with its operation, or misuse our services.
We reserve the right to restrict or terminate access to our website where permitted by applicable law if these Terms are violated.
3. Products and Descriptions
ZONBA offers a variety of products across different categories.
We make reasonable efforts to display accurate product descriptions, images, prices, and other information. However, actual product colors or appearances may vary slightly due to screen settings, lighting, or other factors.
Product availability, specifications, and descriptions may change from time to time.
We reserve the right to discontinue products or limit quantities where necessary, subject to applicable law.
If a product is materially different from its description, defective, or otherwise fails to meet applicable legal requirements, your rights under applicable law remain unaffected.
4. Orders and Acceptance
When you place an order, you are submitting a request to purchase the selected products.
You are responsible for reviewing your order details, delivery address, contact information, and payment information before completing your purchase.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to reject or cancel orders where permitted by law, including in cases involving suspected fraud, payment issues, product unavailability, or material pricing or listing errors.
If payment has already been collected for an order that we cancel, we will arrange any refund required by applicable law.
Order cancellation requests should be submitted as soon as possible. Once an order has entered processing or has been shipped, cancellation may not be possible.
For further information, please review our Return & Refund Policy.
5. Prices and Payments
All product prices and applicable charges will be displayed during checkout.
Prices, discounts, and promotions may change without notice. The price applicable to your purchase will generally be the price displayed when you place your order, subject to applicable law.
Shipping fees, taxes, customs duties, and import charges may apply depending on your delivery destination and the terms displayed during checkout.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method selected for your purchase.
Orders may be subject to payment verification and fraud-prevention checks.
If a pricing or listing error occurs, we will take appropriate action in accordance with applicable law.
6. Shipping and Delivery
ZONBA works to process and deliver orders within the estimated timeframes communicated to customers.
Delivery estimates are not guarantees unless expressly stated otherwise. Actual delivery times may vary depending on the destination, shipping provider, customs processing, supplier availability, and other circumstances.
For dropshipping orders, products may be shipped through third-party suppliers or fulfillment partners.
Tracking information will be provided where available.
If your order is delayed, appears lost, or has not arrived within the expected delivery period, please contact us for assistance.
Nothing in these Terms excludes our responsibilities or your rights regarding delivery under applicable law.
For additional information, please review our Shipping Policy.
7. Returns and Refunds
Returns, exchanges, cancellations, and refunds are handled according to our Return & Refund Policy.
Eligible return requests may be submitted within 7 calendar days of delivery, subject to the conditions outlined in that policy.
Products that arrive damaged, defective, incorrect, or materially different from their descriptions will be handled in accordance with our policy and applicable consumer protection laws.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.
8. Intellectual Property
All original website content owned by or properly licensed to ZONBA, including our branding, logos, text, graphics, and website design, is protected by applicable intellectual property laws.
You may access and use our website for personal, lawful shopping purposes.
You may not reproduce, distribute, modify, or commercially exploit our protected website content without prior written permission from the relevant rights holder.
Product names, trademarks, images, and other materials belonging to third parties remain the property of their respective owners.
9. Third-Party Services and Links
Our website may use third-party services, including Shopify, payment processors, shipping providers, and fulfillment partners, to support store operations.
We may also provide links to third-party websites for convenience.
Third-party services and websites may be subject to their own terms and privacy policies. We encourage you to review those terms where appropriate.
We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.
10. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Information may be processed or shared with service providers when reasonably necessary to operate our store, process payments, fulfill orders, provide customer support, and prevent fraud.
Please review our Privacy Policy for details about how personal information is collected, used, stored, and disclosed.
11. Errors and Changes
Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, prices, promotions, availability, or shipping information.
Where permitted by law, we reserve the right to correct errors and update website information.
If an error materially affects an order that has already been placed, we will take appropriate steps in accordance with applicable law.
We may update website content, products, and services from time to time.
12. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain an accurate, reliable, and accessible online store. However, we cannot guarantee that website access will always be uninterrupted, error-free, or available at all times.
To the fullest extent permitted by applicable law, ZONBA will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer rights that cannot lawfully be excluded or limited.
Products remain subject to any mandatory consumer guarantees and other protections applicable to the purchase.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, services, or legal obligations.
Updated versions will be published on this page with a revised "Last Updated" date.
Changes will take effect as permitted by applicable law. Your continued use of our website following an update does not remove any rights you may have under applicable law.
14. Governing Law
These Terms are subject to the laws applicable to ZONBA's business and the relevant transaction, without excluding any mandatory consumer protection laws that apply to customers in their place of residence.
Nothing in this section limits any rights you may have under applicable law.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Brand: ZONBA
Email: zonbaofficial@gmail.com
For order-related inquiries, please include your order number so we can assist you efficiently.
Thank you for shopping with ZONBA.